Heatmaster Ltd are committed to providing high levels of customer service, we continually monitor customer feedback forms sent to every customer. We understand that prior to contracting any firm to carry out works, viewing feedback from other customers helps build a trusting relationship between both parties – we have included some comments received from our customers below

As you know your firm have very recently installed a gas fire for my wife and I. Well we are just writing to say a big thank you to you and your staff

From our initial enquiry, where you were more than helpful, especially about letting me bring the dog into the showroom, right up to the installation, which was carried out superbly, with minimum disruption, and everything was back carpets etc, beautifully. The fitting staffs were a credit to your firm, polite, courteous, and very efficient. They completed a very neat and tidy installation, and we are more than pleased with the job, and also the gas fire, and also the fair price

I can assure you we would have no hesitation in recommending your firm to family and friends

Mrs & Mrs Miller, Newport

 

I would just like to express my appreciation of the manner in which the work was carried out in my bungalow last week, the installation of the new boiler & everything that went with that really impressed me. I found all the people concerned considerate and obviously very efficient

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Mrs Stannard, Sandown

I found all the staff (showroom & engineers) to be helpful, friendly and efficient, I am very pleased with my gas fire and the neat installation

Mr Hayward, Shanklin

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Thanks for looking after us so promptly, being a B&B it is wonderful that we know we can rely on you

Mr & Mrs Hart, Ventnor

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I continue to be very satisfied with the high levels of customer service received from the company in all respects

Mr P Tolley, Ventnor

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Excellent work, we wish you & your team every success in the future, as a fellow colleague in the industry (retired) it is an honour to work with a Craftsman

Mr Sargeant, Lake

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Wished I’d known of you sooner, excellent service from my initial phone call to finish. Superb Customer care all round, Thank you

Mrs Gilman, Ryde

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Thankyou for all your help and the efficient and pleasant manner of Lloyd and your engineer who installed the fire

PJ Blurton, Northwood

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We have always been very pleased with the service we have received from Heatmaster

Mrs Tyler, Binstead

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We appreciated the friendly and courteous manner shown to us in the showroom, as well as the engineers who installed the new fire, many thanks

Mr Walmsley, Newport

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The attitude and helpfulness of your staff deserves mention – even the young engineer was polite and articulate, these qualities reflect very well on your business

Mrs Jones, Shanklin

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Excellent customer service, couldn’t have been more helpful

M Bound, Arreton

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Politeness & understanding at first interview for estimate. Same to include ability & skill of the installing fitter, same applies to follow up and maintenance personnel

John Mercer, Ryde